Refund policy

We want you to be happy with your order, and we take great care to ensure everything arrives safely and in perfect condition.

Cancellation

If you need to cancel an order, please contact us at mail@svetlanagavrisheva.com as soon as possible.

Returning an item

If you change your mind, we accept returns on items provided they are in their original condition and packaging. You’ll also need the receipt or proof of purchase. Please contact us within fourteen (14) days of receipt to arrange a return, if you have an account on our website you are able to do this via your Orders page. You’ll be responsible for return postage costs, and you must use a tracked service. Once we receive the item in good condition, we’ll process your refund promptly.

If your return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at mail@svetlanagavrisheva.com.

Damages and issues

If your order arrives damaged, faulty, or incorrect, please contact us at mail@svetlanagavrisheva.com. We may ask for a photo so we can follow up with our courier or supplier.

Return address

Please send all returns to:

Svetlana Gavrisheva
12 Chislett Row
Chelmsford
CM2 9QS
United Kingdom

Please include your order number and contact details with your parcel.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.